Your Garage Door Repair is Our Priority
Standing Behind Our Work with Trust and Transparency
The A - Star Garage Door Repair Guarantee
At A - Star Garage Door Repair, we believe that a reliable garage door is essential for your home’s safety and convenience. With years of experience serving Danbury, CT, we stand behind our work and are committed to ensuring your complete satisfaction. Our extensive warranty and guarantee program reflects our dedication to quality service and customer care. We want you to have peace of mind knowing that your garage door is in capable hands.
🔧 Workmanship Warranty
Our workmanship warranty signifies our commitment to quality and excellence. We stand behind the skills of our technicians, ensuring that every repair and installation meets industry standards. The workmanship warranty covers any installation mistakes, including issues arising from improper fitting, adjustments, or installation errors. This warranty lasts for one year from the date of service, allowing you to rely on our high standards. Should you encounter any workmanship-related issues, simply contact our customer service team, and we will address your concerns promptly and effectively.
🛡️ Parts Warranty
At A - Star Garage Door Repair, we offer a parts warranty that varies based on the component installed. We make it a point to use high-quality parts from reputable manufacturers, each backed by their own warranty. Most parts come with a manufacturer's warranty ranging from 1 to 5 years, depending on the item. Our company also provides supplementary coverage for specific parts, ensuring that you have an extra layer of protection. In the case of defective parts, customers are encouraged to reach out to us for assistance, and we will guide you through the warranty process to ensure a hassle-free experience.
✅ Satisfaction Guarantee
Your satisfaction is our top priority. If for any reason you are not completely satisfied with our service, we encourage you to let us know. Our customer service team will work closely with you to resolve your concerns. We believe in making things right, whether it’s through additional service, adjustments, or a full review of your situation. Our commitment to customer happiness is unwavering, and we strive to ensure that every client leaves pleased with our work.
📞 Ongoing Support
Questions after service? Our team is always available to provide support and answer any questions about your garage door.
What's Covered
Installation Errors
Any mistakes made during the installation process will be corrected at no extra cost, ensuring your garage door functions perfectly.
Mechanical Failures
Any mechanical issues directly related to our workmanship will be covered under our workmanship warranty for one year.
Defective Parts
Parts that are found to be defective within the specified warranty period will be replaced at no charge.
Spring Breakage
Garage door springs are critical components and will be replaced if they fail due to faulty installation or manufacturing defect.
Opener Malfunctions
We cover issues arising from the installation of garage door openers, including motor failure under the parts warranty.
Cables and Rollers
Should there be any issues with cables or rollers installed by us within the warranty period, we'll fix or replace them at no cost.
How to Make a Warranty Claim
Contact Us
Reach out to our customer service team via phone or email to initiate your warranty claim.
Provide Details
Share your service details, including the date of service, description of the issue, and any relevant photos.
Review Process
Our team will review your claim and determine if it falls under our warranty coverage.
Schedule a Follow-Up
If the claim is approved, we will schedule a convenient time for our technician to address the issue.
Warranty Exclusions
For complete transparency, the following are not covered under our standard warranty:
- Damage from External Forces: Damage caused by accidents, weather, or vandalism is not covered under our warranty.
- Neglect or Misuse: Issues resulting from poor maintenance or misuse by the homeowner are excluded from our warranty.
- Unauthorized Repairs: Any damage caused by repairs or modifications made by third parties will void our warranty.
- Normal Wear and Tear: Components that naturally wear out over time, such as rollers, are not included under our warranty.
Extended Warranty Options
We offer extended warranty options to enhance your coverage beyond the standard terms. Customers can choose from various plans that include longer protection periods for both parts and workmanship. These options provide additional peace of mind, ensuring your garage door remains functional and reliable over the years. Contact us for more information on how to upgrade your warranty.
Warranty FAQs
What is covered under the warranty?
Our warranty covers installation errors, mechanical failures, and defects in parts that we install. Specific details can be found in the warranty section.
How long does the warranty last?
The workmanship warranty lasts for one year, while parts warranties vary depending on the manufacturer, typically ranging from 1 to 5 years.
How do I make a warranty claim?
To make a warranty claim, contact our customer service, provide details of the issue, and our team will guide you through the process.
Are there any exclusions in the warranty?
Yes, our warranty does not cover damage from external forces, neglect, or unauthorized repairs. Please read our exclusions for more details.